Our Aims & Objectives

  • To provide high quality, safe, professional health care services to our patients.
  • To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients.
  • To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care.
  • To be a learning organisation that continually improves what we can offer patients.
  • To treat patients as individuals and with the same respect we would want for ourselves or a member or our families, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice and control. To treat everyone in our diverse community, including patients, their families and colleagues, with dignity. To adhere to the highest standards of professionalism, ethics and personal responsibility, worthy of the trust our patients place in us. To provide the best care, treating patients and family members with sensitivity and empathy.
  • To provide our patients with transparent and integrated healthcare services at a standardized level of quality with the support of the clinical pathway, guidance and algorithms.
  • To work in partnership with other organisations to tackle the causes of, as well as provide the treatment for ill health and where appropriate involve other professionals in the care of our patients.
  • To encourage our patients, talking to us, participating in surveys, and feeding back and on the services, that we offer.
  • To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently. To value the contributions of all, blending the skills of individual staff members in unsurpassed collaboration. To deliver the best outcomes and highest quality service through the dedicated effort of every team member.
  • To take care of our staff offering them support to do their jobs and to protect them against abuse.
  • Have a zero tolerance of all forms of abuse.
  • To provide our patients and staff with an environment which is safe and friendly.
  • To work in accordance with laws, regulations and principles of professional ethics and pay serious attention to our patients’ rights to their privacy,

To operate on a financially sound basis.

Caring

together we will care for our patients and

each other by:

showing compassion and kindness

respecting and valuing individuals

being polite, friendly and welcoming

how will we do this?

we will:

respect and value people

recognise and praise the contributions of individuals

be polite, friendly and welcoming in our approach

demonstrate an optimistic, ‘can do’ attitude

show compassion, kindness and empathy

listen to other people in an engaging manner

we won’t:

dismiss, bully and belittle individuals

make others feel like a burden, or be dismissive and disinterested

be thoughtless and lack awareness of people’s feelings, opinions and

beliefs

be unfair, inconsistent or judgmental

be rude

be disrespectful


safe

together we will make the safety of patients and staff our priority by:

following best practice

listening, learning and responding

being open and transparent

how will we do this?

we will:

follow best practice, speak up and challenge respectfully

adhere to policies and procedures relating to our roles

learn from mistakes and build upon successes

listen and act on concerns

show transparency and honesty in all we do

adopt a safety-first attitude

we won’t:

act in a way that harms the safety and quality of care provided

criticise or blame each other

be resistant to feedback

ignore concerns about safety when they are raised by colleagues, patients, relatives or visitors

be fraudulent or dishonest

ignore poor practice


excellent

together we will strive to be outstanding by:

improving joined-up healthcare with our

partners

encouraging innovation through

teamwork

involving our staff, patients and carers

how will we do this?

we will:

adopt a positive, attitude engaging with the vision and objectives of the Clinic

always look for ways to improve through working with patients, carers and colleagues

help others to find creative solutions to problems and share good practice

encourage and participate in teamwork to ensure we do our best to make a difference

express openness to innovation and change to ensure best value for money through financial efficiency

take accountability and responsibility for everything we do and be honest and open when things go wrong

we won’t:

be inappropriate or inefficient in our use of resources

work in silos and not engage with patients, carers and colleagues

be resistant to change and block new ideas

adopt an insular approach which hinders improvement

accept second best and low standards

avoid taking responsibility and admitting fault

Prior to Your Visit

When you are attending the clinic, you will need to bring a list of your current medications. These include prescribed medicines, over the counter medicines and any vitamin supplements or herbal remedies.

Upon arrival, our friendly reception staff will be on hand to welcome you, confirm payment arrangements and help with any non-clinical queries you may have. You will then be looked after by one of our nurses or consultants who will help you prepare for your procedure. A member of our medical team will ask you some questions so that everything relevant is known about your health, including your medical history. If you would feel more comfortable having a chaperone with you during medical consultations or treatments please let us know either before or during your visit, so this can be arranged.

Please make all clinical staff aware of any allergies that you have had at present or in the past.

During Your Visit

On arrival you will be looked after by our polite and attentive staff in our clean and comfortable facilities. You will be greeted by our reception team and will be introduced to your Health Care Assistant who will work alongside the medical team to look after your needs and ensure that you are comfortable.

Safeguarding

MediWell Clinic London is committed to providing a safe, comfortable environment, where patients and staff can be confident that best practice is being followed at all times. The safety of everyone is of paramount importance. There is a Safeguarding Officer and safeguarding procedures in place for adults and children at MediWell Clinic London.

Chaperoning

We offer chaperones for patients examined or treated at MediWell Clinic London